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Practice Management | Vol.30, Issue.9 | 2020-10-02 | Pages

Managing Patients' Expectations During COVID-19' Expectations During COVID-19

Baylis, Diane

Abstract

The new way of working has brought an increased risk of unmet patient expectations and dissatisfaction with care, resulting in adverse events or complaints. This article looks at how to best communicate with patients and resolve difficult situations

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Managing Patients' Expectations During COVID-19' Expectations During COVID-19

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Keywords

Expectations COVID-19

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Baylis, Diane,.Managing Patients' Expectations During COVID-19' Expectations During COVID-19. 30 (9),.

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