The impact of the global pandemic has been felt in every sector. Businesses everywhere share many of the same concerns: how to balance business agility with cost efficiency, while at the same time, avoiding incidents and unplanned downtime. Join Juhi McClelland, General Manager and Kevin Moss, VP Service Delivery, IBM Technology Support Services, North America where they discuss recent experiences on how IBM is supporting clients during this very challenging time.

This is not business as usual - clients need automated services to address service requests quickly and seamlessly, predictive analytics to prevent issues before they become problems - as well as remote and on-site technical expertise to augment their IT teams.